A single voice agent platform that serves many independent contractor accounts in isolation.
A multi-tenant front-office agent is a single AI voice agent platform that serves multiple independent businesses (tenants) on the same underlying infrastructure, while keeping each tenant’s data, configuration, and customer history strictly isolated from every other tenant’s.
Multi-tenancy is solved at three layers. The routing layer maps the inbound phone number to a tenant identifier so the right configuration is loaded for the right call. The configuration layer holds per-tenant agent prompts, voice profile, business hours, on-call rotation, service area, calendar credentials, and trade rules. The data layer enforces row-level security so every read and write is scoped to the calling tenant; no query can ever see another tenant’s call memos, recordings, customer history, or PII.
Done well, multi-tenancy is invisible: each contractor experiences the platform as if it were dedicated to them. Done badly, it leaks data across tenants or forces ugly compromises in configuration flexibility. Row-level security in the database, scoped API keys, and per-tenant encryption keys are the standard tools for getting it right.
Multi-tenancy is what makes the economics of an AI dispatcher work for small contractors. A dedicated-instance model would cost too much per shop; a shared-platform model with rigorous isolation lets the unit cost match what a $300–$1,500 ticket business can afford. It also makes it possible to ship one platform improvement to every contractor at once, rather than rolling out per-customer.
Night Watch is built multi-tenant from the ground up. Each contractor account has its own configuration, its own calendar integrations, its own on-call rotation, its own service area, and its own customer history. Row-level security in Supabase enforces isolation at the database layer; per-tenant secrets and encryption keys add a second layer above that. The platform supports the long-term roadmap of serving HVAC, plumbing, electrical, and roofing contractors nationally on the same infrastructure.