Transparent plans for after-hours answering and automated dispatch. No contracts, no per-seat tax, no “contact us for a quote.”
Night Watch is the 24/7 AI receptionist that answers, triages, and dispatches the calls a contractor cannot afford to miss. The base service includes a Vapi.ai voice agent, Twilio telephony, Google Calendar and iCal sync, Resend email dispatch, and immediate dispatch to one primary contact. Three modular add-ons extend it for shops that need persistent customer memory, full call recording, or relentless emergency escalation.
| Plan | Monthly | Minutes included | Overage | Includes |
|---|---|---|---|---|
| Founding Partner / Base | $179* / $199 | 200 | $0.20 / min | Night Watch base + All 3 Add-ons included (30 days) + Full CRM (Night Watch Command Center) |
| High Volume (500 Mins) | $239 / month | 500 | $0.20 / min | Night Watch Base + 300 Additional Minutes (200 Base + 300 Additional — more than double the base) |
| Scaling Partner | Custom | Custom | Custom | Custom Minute Allocations, Multi-Tech Smart Escalation, Full CRM Integration, Dedicated Account Management |
| Add-on: The Memory | +$49 / month | — | — | Customer recognition and personalized greetings via semantic call memory (pgvector) |
| Add-on: The Vault | +$99 / month | — | — | Full call recording, transcripts, and searchable history (Supabase Storage) |
| Add-on: The Bulldog | +$99 / month | — | — | Persistent emergency escalation that keeps paging until a tech accepts the job |
*Founding Partner rate of $179 includes all three add-ons (first 30 days), full CRM access, and is locked in for life. Valid for new signups until June 30, 2026. Standard rate of $199 applies thereafter.
The base service is not a thin voicemail-to-text product. It is a working dispatcher that uses the same telephony and AI stack the best AI answering services run on, configured for the trades.
The real cost question is not the monthly fee. It is the cost of one missed emergency call. Most contractors lose more revenue to a single hung-up voicemail than they spend on dispatch in a quarter. The math:
| Scenario | Captured revenue | Months of Night Watch it pays for |
|---|---|---|
| One after-hours service call ($350 ticket) | $350 | ~2 months of base service |
| One after-hours emergency ($500 ticket) | $500 | ~3 months of base service |
| One frozen-coil commercial refrigeration call ($1,200) | $1,200 | ~6 months |
| One storm-damage roofing lead ($8,500 average job) | $8,500 | ~3.5 years |
| One backup-with-flooding plumbing call ($1,800 + restoration referral) | $1,800 | ~9 months |
The math is simple: A single emergency job often pays for several months of service. If Night Watch captures just one after-hours job you would have missed every few months, the system has already paid for itself. Everything after that is pure profit for your shop.
Most contractors are choosing between four after-hours options. Honest comparison:
| Option | Typical monthly cost | Dispatches emergencies | Trade-aware | Caller experience |
|---|---|---|---|---|
| Hire an after-hours receptionist | ~$3,500 loaded (wages, taxes, benefits) | Yes, if trained | Depends entirely on the person | High, but a single person cannot cover 24/7 |
| Generic answering service | $150–$400 | No — takes a message | No | Mediocre — reads from a script |
| Voicemail | $0 | No | No | ~65% of callers hang up without leaving a message |
| Night Watch | $179–$446 | Yes — Immediate Dispatch (Bulldog loop available) | Yes — HVAC, plumbing, electrical, roofing | Natural conversation, live booking, follow-through |
The 65% hangup rate is not a marketing number. It is the publicly reported voicemail abandonment behavior of US mobile callers, and it is the single largest reason small trade shops underestimate how many emergencies they are missing.
No. Night Watch is month-to-month. You can cancel at the end of any billing period. The pilot pricing is offered while spots last and during the introductory program.
A minute is one minute of voice connect time between the AI agent and a caller. Robocalls and silent disconnects are filtered before they consume billable minutes. Internal calls between the dispatch loop and your techs are not billed against your 200 included minutes.
Overage is billed at $0.20 per additional minute. Most pilot contractors use between 60 and 140 minutes a month, so overage is rare in practice. If your call volume grows past 200 consistently, we will move you to a higher-tier plan rather than rack up overage charges.
Yes. Cancel through the contractor portal or by email. Service continues to the end of the current billing period and is not renewed. Your call recordings and customer data are exportable for 30 days after cancellation.
The pilot (Founding Partner) is introductory pricing for the first wave of contractors. Subscribers pay $179 for the base service plus all three add-ons (The Memory, The Vault, The Bulldog) for the first 30 days, plus full CRM access (Night Watch Command Center) locked in for life. The pilot is offered while spots last; when it closes, new customers pay standard retail. Existing pilot accounts continue at their established terms for as long as the account remains active.
The Sleep Tight guarantee: if Night Watch misses a genuine emergency dispatch in your first 30 days, your first month is on the house. “Missed” means the caller described a verified emergency on the recording and no on-call tech was paged.
No. Night Watch is a layer on top of your existing number. You forward your line to Night Watch after hours (or 24/7 if you prefer), and the agent answers as your business. You can port the number to Twilio if you want, but it is not required.
HVAC and refrigeration, plumbing, electrical, and roofing are the four trades the triage logic and Bulldog dispatch loop are explicitly tuned for today. The underlying stack works for any service trade with on-call dispatch needs — locksmiths, garage door, septic, fence, and general handyman shops have all used it.
Yes. PII fields (caller name, phone, address) are encrypted at the field level with Fernet keys before they hit the database. Recordings live in Supabase Storage with row-level security. Nothing is shared with third parties, and nothing is used to train external AI models.
Pilot spots are limited. The Sleep Tight guarantee is in writing.
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